DATA PROTECTION LEGAL NOTICE for application and Padthaiwok Native Application downloadable from App Store

Basic information on Data Protection

Data Controller

FERRALFAIM S.L. con CIF: B-93210474, con domicilio en C/ Jacinto Benavente, 9. 29640 Fuengirola (Málaga), España, trata, como responsable de tratamiento, la siguiente información: los campos del formulario de registro en el programa de fidelización PadThaiwok Plus, incluyendo Nombre y apellidos, Fecha de nacimiento, Género, Nacionalidad, Email, Teléfono y Idioma para recibir la información y Foto (opcional en el formulario de suscripción).

Purpose of processing and Legitimation

Purpose 1: To manage the delivery of the order and deal with complaints or suggestions received depending on the order placed.

Legitimising basis: Part of the contractual relationship with the customer when placing the order.

Purpose 2: To send satisfaction surveys related to the order placed by the customer.

Legitimate basis: Legitimate interest of FERRALFAIM S.L. to be able to know the impact of its services and/or products on its customers.

Purpose 3: Sending information or commercial communications by any means about the products and/or services offered by the company, as well as adapting the commercial offers to the customer’s preferences based on the study and segmentation of personal and commercial information.

Legitimising basis: Express consent of the interested party by ticking the box accepting personalised commercial communications.

Data recipients

Los datos facilitados podrán ser comunicados a cualquier sociedad del grupo al que pertenece o pertenezca en el futuro FERRALFAIM S.L., así como a cualquier tercero (incluyendo franquiciados de FERRALFAIM S.L.) cuando sea necesario para dar cumplimiento a las finalidades del tratamiento.

Recipients of international data transfers

The data provided may be communicated to third parties when it is necessary to comply with the purposes of the processing.

Rights of data subjects

The right to access, rectify and delete data, as well as other rights, as explained and detailed in the additional information.

Additional information

You can consult the additional and detailed information on Data Protection at:

*Additional and detailed information

The purpose of this document is to establish the Privacy Policy of this website, a portal owned by FERRALFAIM S.L., with registered office at C/ Jacinto Benavente, 9. 29640 Fuengirola (Málaga – Spain) with CIF: B-93210474.

In this document we explain how we collect, use, share and protect your personal information as a result of the contracting and use you make of our products, services and our website.

If you have any questions about our Privacy Policy, you can contact us at the physical address mentioned above or by sending an email to the following email address:

Transparency is very important to us, which is why we ask you to take a few moments to read this Privacy Policy, which aims to ensure full compliance with the General Data Protection Regulation, so that you can make a decision in this regard.

1) Data Controller

Who is the Controller of the processing of your data?


FERRALFAIM S.L. with Tax ID number: B-93210474.

Postal address:

C/ Jacinto Benavente, 9. 29640 Fuengirola (Málaga). España

Telephone number:


Contact DPO:

2) Purpose of processing

2.1) For what purpose do we process your personal data?

FERRALFAIM S.L. processes the information provided by the interested parties in order to:

  1. Manage the delivery of the order and deal with complaints or suggestions received depending on the order placed.
  2. Sending satisfaction surveys related to the order placed by the customer.
  3. Sending information or commercial communications, by any means, about the entity’s products and/or services, including information relating to the formalisation of a Padthaiwok Franchise, as well as adapting commercial offers to the customer’s preferences based on the study and segmentation of personal and commercial information.

In the event that FERRALFAIM S.L. processes your data for purposes other than those for which they were obtained (as defined above), you will be provided with information about this new purpose prior to such processing.

The data subject shall be solely responsible in the event of having provided false, inaccurate, incomplete or out-of-date data.

2.2) How long will we keep your data?

The personal data provided will be kept for as long as you do not request their deletion or cancellation and as long as they are adequate, relevant and limited to what is necessary for the purposes for which they are processed.

2.3) Will you need to provide us with all of your data?

Yes, it will be necessary for you to provide us with all the personal data that are identified as mandatory in the order registration.

3) Confidentiality

FERRALFAIM S.L. undertakes to respect their confidentiality and to use them in accordance with the purposes of the processing, as well as to comply with its obligation to store them and adapt all measures to prevent alteration, loss, unauthorised processing or access, in accordance with the provisions of the RGPD (General Data Protection Regulation). (General Data Protection Regulation) and the LOPDGDD (Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights).

4) Rule of use and user responsibility

Nuestra política es no recopilar información personal de ningún niño menor de 15 años, a menos que sea para una actividad específica en la que el padre o tutor del niño consienta y/o los proporcione para esa actividad específica. Rogamos a los padres que supervisen regularmente las actividades en línea de sus hijos. Respetando lo establecido en los artículos 8 del RGPD y 7 de la Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales, solo los mayores de 14 años podrán otorgar su consentimiento para el tratamiento de sus datos personales. Si se trata de un menor de 15 años, será necesario el consentimiento de los padres o tutores para el tratamiento, y este solo se considerará lícito en la medida en la que los mismos lo hayan autorizado. El usuario declara y garantiza que es mayor de edad o que tiene 15 o más años de edad.

In this regard, FERRALFAIM S.L. may adopt any measures it deems appropriate to effectively verify the age of users, and they may be required by FERRALFAIM S.L. at any time to prove their age by providing a photocopy of their ID card or equivalent document. A negative response to this request by the user, as well as the absence of a response within the period indicated by FERRALFAIM S.L. will entitle the latter to suspend or cancel the user’s registration.

In the event that at any time FERRALFAIM S.L. should launch a special promotion referring to products or services aimed at children, FERRALFAIM S.L. reserves the right to articulate the appropriate legal mechanisms to allow the participation of minors in these promotions, obtaining the consent of parents or guardians where appropriate, and adopting special data verification and security measures where necessary.

The user undertakes not to place false or fraudulent orders and to provide the necessary data truthfully and accurately. The lack of truthfulness or incomplete provision of the data provided shall be the sole responsibility of the user and may result in FERRALFAIM S.L. not carrying out the order.

5) Legitimation

5.1) What is the legal basis for the processing of your data?

The legal basis for the processing of your data is based on the contractual relationship to which the customer is a party when placing an order, as well as the legitimate interest of FERRALFAIM S.L. to be able to know the impact of its services and/or products on its customers, and the express consent of the interested party by ticking the box that allows personalised commercial communications.

5.2) Does the interested party have the right to withdraw their consent?

Yes, the data subject has the right to withdraw his/her consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

5.3) Will automated individual decisions and/or profiling be carried out, which produce legal effects or affect the data subject significantly in a similar way?

No, FERRALFAIM S.L. will not carry out automated decisions or profiling with the data provided by the data subject.

6) Data recipients

6.1) Will your data be shared with other companies and/or third parties?

Sí, los datos podrán ser comunicados a cualquier sociedad del grupo al que pertenece o pertenezca en el futuro FERRALFAIM S.L., así como a cualquier tercero (incluyendo franquiciados de FERRALFAIM S.L.) para llevar a cabo los fines descritos en el apartado ‘¿Con qué finalidad tratamos sus datos personales?’.

Yes, the data may be communicated to entities of FERRALFAIM S.L., as well as to third parties, in order to carry out the purposes described in the section ‘For what purpose do we process your personal data’.

7) Recipients of national and international data transfers

7.1) To which recipients will your data be communicated?

FERRALFAIM S.L. may communicate your data, for the purposes described in the section ‘For what purpose do we process your personal data’, to other companies in the FERRALFAIM S.L. Group, located within or outside the European Common Economic Area (EU), within the catering sector, as well as to other companies, whether or not they are owned by Ferralfaim SL, to their activities and promotions that collaborate now or in the future in the promotional and marketing activities or campaigns carried out by FERRALFAIM S.L.

8) Rights of interested parties

8.1) What are your rights when you provide us with your data?

Any person has the right to obtain confirmation as to whether or not FERRALFAIM S.L. is processing personal data concerning them.

Likewise, as provided for in the General Data Protection Regulation, we inform you that you have the following rights:

Derecho de acceso: Es el derecho del Usuario a obtener confirmación de si FERRALFAIM S.L. está tratando o no sus datos personales y, en caso afirmativo, obtener información sobre sus datos concretos de carácter personal y del tratamiento que FERRALFAIM S.L. haya realizado o realice, así como, entre otra, de la información disponible sobre el origen de dichos datos y los destinatarios de las comunicaciones realizadas o previstas de los mismos.

Derecho de rectificación: Es el derecho del Usuario a que se modifiquen sus datos personales que resulten ser inexactos o, teniendo en cuenta los fines del tratamiento, incompletos.

Derecho de supresión (“el derecho al olvido”): Es el derecho del Usuario, siempre que la legislación vigente no establezca lo contrario, a obtener la supresión de sus datos personales cuando estos ya no sean necesarios para los fines para los cuales fueron recogidos o tratados; el Usuario haya retirado su consentimiento al tratamiento y este no cuente con otra base legal; el Usuario se oponga al tratamiento y no exista otro motivo legítimo para continuar con el mismo; los datos personales hayan sido tratados ilícitamentemente; los datos personales deban suprimirse en cumplimiento de una obligación legal; o los datos personales hayan sido obtenidos producto de una oferta directa de servicios de la sociedad de la información a un menor de 14 años. Además de suprimir los datos, el Responsable del tratamiento, teniendo en cuenta la tecnología disponible y el coste de su aplicación, deberá adoptar medidas razonables para informar a los responsables que estén tratando los datos personales de la solicitud del interesado de supresión de cualquier enlace a esos datos personales.

Derecho a la limitación del tratamiento: Es el derecho del Usuario a limitar el tratamiento de sus datos personales. El Usuario tiene derecho a obtener la limitación del tratamiento cuando impugne la exactitud de sus datos personales; el tratamiento sea ilícito; el Responsable del tratamiento ya no necesite los datos personales, pero el Usuario lo necesite para hacer reclamaciones; y cuando el Usuario se haya opuesto al tratamiento.

Derecho a la portabilidad de los datos: En caso de que el tratamiento se efectúe por medios automatizados, el Usuario tendrá derecho a recibir del Responsable del tratamiento sus datos personales en un formato estructurado, de uso común y lectura mecánica, y a transmitirlos a otro responsable del tratamiento. Siempre que sea técnicamente posible, el Responsable del tratamiento transmitirá directamente los datos a ese otro responsable.

Derecho de oposición: Es el derecho del Usuario a que no se lleve a cabo el tratamiento de sus datos de carácter personal o se cese el tratamiento de los mismos por parte de FERRALFAIM S.L..

Derecho a no ser a no ser objeto de una decisión basada únicamente en el tratamiento automatizado, incluida la elaboración de perfiles: Es el derecho del Usuario a no ser objeto de una decisión individualizada basada únicamente en el tratamiento automatizado de sus datos personales, incluida la elaboración de perfiles, existente salvo que la legislación vigente establezca lo contrario.

Así pues, el Usuario podrá ejercitar sus derechos mediante comunicación escrita dirigida al Responsable del tratamiento especificando:

Nombre, apellidos del Usuario y copia del DNI. En los casos en que se admita la representación, será también necesaria la identificación por el mismo medio de la persona que representa al Usuario, así como el documento acreditativo de la representación. La fotocopia del DNI podrá ser sustituida, por cualquier otro medio válido en derecho que acredite la identidad.

Petición con los motivos específicos de la solicitud o información a la que se quiere acceder.

Domicilio a efecto de notificaciones.

Fecha y firma del solicitante.

Todo documento que acredite la petición que formula.

8.2) Where should you go to exercise your rights?

To exercise the aforementioned rights, the interested party may contact FERRALFAIM S.L. in writing, indicating “Data Protection” in the subject line, to the DPO of PADTHAIWOK, with postal address Calle Jacinto Benavente, 9. CP 29640 Fuengirola (Málaga). Spain, or by e-mail to the following address:

8.3) When will we respond to your request?

We will respond to your request as soon as possible and, in any case, within a maximum period of one month from receipt of the request. Taking into account the complexity and number of requests received, this period may be extended by a further two months if necessary, in which case FERRALFAIM S.L. will inform the interested party of such extensions within one month of receipt of the request, indicating the reasons for the delay.

8.4) Does the interested party have the right to complain?

Yes, the data subject, especially when he or she has not obtained satisfaction in the exercise of his or her rights, has the right to lodge a complaint with the national supervisory authority, in this case the Spanish Data Protection Agency.

Prior to lodging such a complaint, the data subject may contact the following e-mail address:

9) Data security

In order to safeguard the security of your personal data, we inform you that we have adopted all the technical and organisational measures necessary to guarantee the security of the personal data supplied against alteration, loss, improper use, disclosure, and unauthorised processing or access, as required by personal data protection regulations. In this sense, FERRALFAIM S.L. guarantees the custody of the data being processed, for which it will adopt the relevant measures for these purposes, always in accordance with the state of technology at all times. Our security measures are permanently updated in accordance with technological developments and the obligations of data protection regulations.

In the event that you provide data of a third party, for example, to request an order for a product offered by FERRALFAIM S.L. for an acquaintance, friend or relative, you are informed that you will be responsible for having obtained the consent of the person and for the data of the person that you provide to FERRALFAIM S.L.

Furthermore, should you have any questions about the processing of your personal data, you may contact the above-described entity, in its capacity as Data Controller, who is at your disposal should you require additional information about the processing of your personal data, wish to make suggestions or lodge complaints.

FERRALFAIM S.L. is not responsible for the processing of your personal data on websites that are not under the domain of FERRALFAIM S.L., which you may access through the various links contained on our website, nor for the security measures adopted by any other website that allows a link to ours.


We may use “cookies” on our Site. These cookies are small files that are stored on the user’s computer, based on authorisations set in the user’s browser software. The cookie itself is not designed to, nor is it intended to, read personal information from your computer.

In the event that they are used, it would be to automate the access and database entry functions of our Site, such as registration information, tailor the Site to your preferences or interests or personalise promotions or marketing, allow us to track the use of the Site to determine which areas are useful or most successful and which areas are not allowing us to improve and update the Site effectively.

Ferralfaim SL through its website gives you the option to adjust the cookies you want to enable in your browser, either to warn you of the use of cookies or to refuse to accept them. In the case of the aforementioned use of cookies, if you choose not to accept cookies, some parts of the Site may not function properly or may not allow you to access certain parts or sections of the Site.

Once you have set your cookie preferences you will not have to set them again, but you can always change your settings at any time by clicking on the link provided on the home page of the site.


The purpose of this cookie policy is to inform you clearly and precisely about the cookies used on the Padthaiwok website.

What is a cookie?

A cookie is a small piece of text that the websites you visit send to your browser that allows the website to remember information about your visit, such as your preferred language and other choices, in order to facilitate your next visit and make the site more useful to you. Cookies play a very important role and contribute to a better browsing experience for the user.

Types of cookies

Depending on the entity that manages the domain from which the cookies are sent and the data obtained are processed, two types of cookies can be distinguished: first-party cookies and third-party cookies. There is also a second classification according to the length of time they remain stored in the client’s browser, being session cookies or persistent cookies. Finally, there is another classification with five types of cookies according to the purpose for which the data obtained is processed: technical cookies, personalisation cookies, analysis cookies, advertising cookies and behavioural advertising cookies. For more information on this subject, you can consult the Guide on the use of cookies of the Spanish Data Protection Agency.

Cookies used on the website

The cookies that are being used on this portal are identified below, as well as their type and function: The Padthaiwok website uses Google Analytics, a web analytics service developed by Google, which allows the measurement and analysis of navigation on web pages. In your browser you will be able to see cookies from this service. According to the above typology, these are own cookies, session cookies and analysis cookies. Through web analytics, information is obtained on the number of users accessing the website, the number of pages viewed, the frequency and repetition of visits, their duration, the browser used, the operator providing the service, the language, the terminal used and the city to which your IP address is assigned. This information enables this portal to provide a better and more appropriate service. To ensure anonymity, Google will anonymise your information by truncating the IP address before storing it, so that Google Analytics is not used to locate or collect personally identifiable information about visitors to the site. Google may only send the information collected by Google Analytics to third parties insofar as it is legally obliged to do so. In accordance with the Google Analytics terms of service, Google will not associate your IP address with any other data held by Google. Another cookie that is downloaded is a technical cookie called JSESSIONID. This cookie enables the storage of a unique identifier per session through which it is possible to link data necessary to enable the current navigation. Finally, a cookie called show_cookies is downloaded, which is of a technical and session type. It manages the user’s consent to the use of cookies on the website, with the aim of remembering those users who have accepted them and those who have not, so that the former are not shown information about them at the top of the page.

Acceptance of the cookies policy

When the user configures the activation of cookies, he/she accepts the use for which they have been created and installed on this website.

How to change your cookie settings

You can restrict, block or delete cookies from Padthaiwok or any other website using your browser. In each browser the operation is different, the ‘Help’ function will show you how to do this.